Help and Frequently Asked Questions

Internet Digital Subscriber Line, unlike dial-up, is a connection that is always connected to the Internet. On average, connectivity with IDSL is twice the speed of a regular dial-up connection. IDSL is a service that is based on Integrated Services Digital Network (ISDN) technology. ISDN is a system of digital phone connections that allows data to be transmitted simultaneously across the globe using end-to-end digital connectivity (IDSN allows multiple digital channels to be operated at the same time through the same regular phone lines used for analog lines). Because our exchange, C.R.S.T. Telephone Authority, supports digital connections, a digital signal is transmitted across the IDSL instead of a an analog signal. This gives a much higher data transfer rate than analog lines (an uncompressed data transfer speed of 128 kb/s). An advantage of IDSL is the improvement of response time for interactive applications (i.e. games). IDSL can go anywhere ISDN can, at a distance of up to 50,000 ft with the currently used versions, and can run through most DLC.

There is an installation charge of $200.00. This includes the cost of a $50.00 deposit that must be paid prior to installation. This deposit will be refunded after one year for the use of the Customer Premise Equipment (CPE). The monthly charge for the IDSL line is $39.54, for Internet access is $17.95 and for the lease of equipment is $12.50. A total charge of $69.99 will be billed to your telephone bill per month. Because your IDSL comes with only one e-mail account, any additional accounts are $3.50 each.

Upon qualification and approval for service, 5 business days.

If you do not already have a phone jack installed, personnel must have access to your premises to install one for you. If you do have at least one phone jack, the IDSL can run on the same line. The only difference is that IDSL runs data and this will not interfere with your regular phone line.

Yes. Your application will undergo the same process for qualification.

It depends on the quality and distance of the line that you have going to your residence.

Requirements depend on what you will be using the IDSL for. Ifyou use the IDSL line to view video-on-demand or other memory and processor hungry functions, you may find your PC is too slow. Your computer should be running at least Windows 95, 64MB of RAM, a 500 MHz processor and have a network interface card (NIC).

Yes. Your computer must meet the same requirements listed in question 7.

No. You will be leasing the equipment from the C.R.S.T. Telephone Authority at the amount of $12.50 per month. In addition, we do require a deposit of $50.00. This will be refunded after one year of use. yourone year has expired and you have been refunded the $50.00 deposit, another $50.00 deposit and remaining installation charge of $150.00 will apply.

128 Kbps versus the 56 Kbps (dial-up).

This is to ensure thatafter the extensive and time consuming efforts in establishing your connection to the IDSL service, you as a customer will agree to keep it for the set amount of time.

Yes. It is considered a new installation and therefore, you will be charged the $200.00 installation fee. If you move before your one year has expired, the deposit will be carried over and a new charge of $150.00 will bedue. If you move after your one year has expired and you have been refunded the $50.00 deposit, another $50.00 deposit and remaining installation charge of $150.00 will apply.

Penalty for breaking the contract is loss of the $50 deposit. You will then be required to return the leased equipment in good working order or be charged for it. Youwill also be charged if a C.R.S.T. Telephone Authority or Lakota Network representative must go to your premises and retrieve the equipment from you.